Returns Policy

At Physician Supply Company, we understand there may be times when you need to return an item.

We ask that you email our customer service department at info@physiciansupplycompany.com to request a Return Authorization Form prior to returning any products. You must provide your invoice number, invoice date, and product number with your request. This will help expedite your return and allow us to give you proper credit. Return Authorization Forms are valid for 30 days after the date they are issued.

If we have fallen short and created the error, we will resolve it and apply a full credit to your account.

If you decide you do not want a product and choose to return it, you have 30 days from the original invoice date to receive a credit. Products or packaging that have been opened, written on, or tampered with in any manner will not be accepted. Refrigerated products, controlled substances, special orders, or any items notated as "non-returnable" are not eligible for return.

You must notify Physician Supply's customer service within 72 hours of receipt of any discrepancies or potential shortages on your order. We have the right to refuse any returns if not notified as herein stated. Returns of sealed, original product packages will be authorized for return within 30 days of the invoice by requesting a Return Authorization Form as stated above. A 20% restocking fee may be charged for all product returns except for returns due to picking or shipping errors. This fee will be reflected on the return credit memo when issued.

*There are no returns on refrigerated items or controlled substances. No exceptions.