Our frequently asked questions page is a work in progress.  As we receive your questions via our “Contact Us” form, we will periodically update and add to our FAQ’s.

HOW DO I APPLY TO OPEN A REVOLVING ACCOUNT?

Complete our  CUSTOMER APPLICATION   fax it to 281.991.1669 or email it to info@physiciansupplycompany.com   and an account representative will contact you within 24 - 48 hours to complete the review.

Should you need assistance feel free to contact us directly at 281.991.1665.

DO I HAVE TO HAVE AN ACCOUNT TO PLACE AN ORDER?

No, you can place an order immediately by simply printing our QUICK ORDER FORM  and faxing it to us at 281.991.1669 or emailing it to info@physiciansupplycompany.com. Although, orders including pharmaceuticals will not be shipped until the appropriate medical licenses have been received and verified.

CAN I PLACE C-II ORDERS ONLINE?

Yes, simply click on  New e222 User   to get started. Or if you already have your digital certificate from the DEA, please call us for a log in to "Place an e222 Order" immediately.

For assistance in completing DEA 222 form manually, click here MANUAL 222 FORM COMPLETION INSTRUCTIONS..

NOTE ABOUT ORDERING PHARMACEUTICALS AND CONTROLLED SUBSTANCES

Physician Supply Company, Limited only sells to those who are legally licensed and entitled to purchase and receive legend and controlled pharmaceuticals. If you are a new customer, or have recently moved, we must have an updated copy of your state registration, and if you plan to purchase controlled substances, we will need a current copy of your Drug Enforcement Administration ("DEA") Registration Certificate verifying the address where the order is to be shipped. By law, Physician Supply Company, Limited will only ship controlled substances to the address appearing on your current DEA Registration certificate. For assistance in ordering CII pharmaceuticals, please see the above links.

WHAT IF I DON'T SEE WHAT I NEED?

Please send us an email to info@physiciansupplycompany.com and let us know what you are searching for, please be as specific as possible.  Include the size, strength, brand or manufacturer, color, quantity and manufacturers part number if you have it.   The more details we receive the better we can match your exact need. We will respond to your request within 24-48 hours.  For immediate assistance, you can always reach us locally at 281.991.1665 .

WHAT PAYMENT FORMS DO YOU ACCEPT?

We accept Mastercard, Visa, and American Express. You are welcome to pay by credit card over the phone or by printing and faxing our
PAYMENT AUTHORIZATION FORM.

CAN I WRITE A CHECK FOR AN ORDER?

Yes, although it will delay processing of your order . If you do not have an established account with us, your order will not ship until your check has been processed. If you would like to open an account, please complete our application above, and an account representative will contact you.

I HAVE A QUESTION REGARDING MY MONTHLY STATMENT OR A SPECIFIC INVOICE, WHO DO I CONTACT?

In order to assist you as quickly as possible, please email us your detailed question at ar@physiciansupplycompany.com.

WHAT IS YOUR STANDARD ORDER PROCESSING TIME?

Orders placed before 2:00 pm central time are processed the same day. All other orders will be handled the following business day.

CAN I PLACE AN ORDER ON A HOLIDAY OR WEEKEND?

Yes, but it may take an extra day to process your new account registration or to ship your order. Orders received after 2:00 pm central time the day before a holiday or weekend will not be processed or shipped until the next regular business day following the holiday or weekend. Physician Supply Company’s offices are closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and the Friday following, and Christmas Day.

 

WHAT ARE YOUR SHIPPING OR RETURN POLICIES?

Please see the SHIPPING and RETURNS pages below for detailed answers